Terms and Conditions

These terms describe shopping on Mallwal.com, operated by Mallwal (Private) Limited, Sialkot, Pakistan. Please review the selected product and the applicable policies before placing an order.

1. Product Information and Availability

Review the model, variant, colour, specifications, listed selling price and warranty information on the product page. Availability may depend on the selected variant and current sourcing. Where a product is available on order, contact our team to confirm availability and the final details before ordering.

2. Prices and Installment Plans

Review the displayed selling total and monthly installment for the selected product and tenure. The 0% Markup Islamic Installment Plan is subject to terms and eligibility. Check applicable issuer/payment-partner terms before payment. Mallwal offers the 0% Markup Islamic Installment Plan with any supported Pakistani bank credit card, subject to eligibility, available limit and transaction approval. Bank Alfalah is one available installment option. See our Installment Terms & Conditions.

3. Payment and Order Processing

Use the payment options presented at checkout and complete the required payment verification. Orders may be processed after successful payment authorisation and any required verification. Provide complete and accurate contact and delivery information so that our team can support the order.

4. Delivery

Free delivery applies to eligible mobile phone orders across Pakistan. Expected delivery is approximately 3–10 days, subject to sourcing confirmation, availability, destination and courier operations. For installment orders, processing may begin after successful payment and required verification. See our Delivery & Shipping Policy.

5. Returns, Refunds and Exchanges

Eligible damaged, defective or incorrectly supplied products are assessed under our Return & Refund Policy. Contact support promptly after delivery for assessment and instructions. Approved eligible returns in Pakistan are free of charge. Refunds and card reversals follow the original payment method and applicable bank processing timelines.

6. Warranty

Manufacturer warranty applies where provided, subject to the relevant manufacturer terms. Warranty coverage and claim procedures may vary by product and brand. See our Warranty Policy.

7. Privacy

Information supplied through Mallwal.com is handled as described in our Privacy Policy.

8. Customer Support

Mallwal (Private) Limited
Office #1, 2nd Floor, Ghani Tower, Paris Road, opposite Allied Bank Limited, Sialkot, Punjab 51310, Pakistan.
Primary support: support@mallwal.com (24/7)
General email: info@mallwal.com
Phone: +923205900323