Delivery & Shipping Policy

Mallwal (Private) Limited offers Pakistan-wide delivery for eligible online mobile phone orders. Mobile delivery is free to the customer. This free-delivery policy applies to eligible mobile phone orders; other, heavy or future product categories may have separate delivery terms.

Courier and expected delivery time

TCS is our main courier. Expected delivery time is approximately 3–10 days. Timing can depend on sourcing confirmation, availability, the destination and courier operations. This is an estimate rather than a guaranteed exact delivery date.

For credit-card installment orders, order processing may begin after successful payment and required verification.

If home delivery is not possible, delivery/collection may be handled through the nearest suitable TCS branch where applicable.

Parcels should be dispatched sealed. Customers should provide complete and accurate delivery information to avoid delays.

Shipment insurance for eligible mobile orders

Eligible mobile shipments are covered by shipment insurance arranged and paid for by Mallwal, at no separate insurance charge to the customer.

Shipment insurance relates to the shipment; it does not promise cover for product warranty issues, customer misuse, bank repayments or every possible loss/damage situation.

Visibly damaged parcels at delivery

If a parcel is visibly damaged at delivery, do not accept the damaged parcel. Refuse delivery where appropriate and contact Mallwal on the same day.

Keep and provide evidence where possible, such as photos or video, courier/delivery details and the condition of the packaging. Damage claims require reasonable evidence and assessment.

For return/refund assessment and warranty matters, see the Return & Refund Policy and Warranty Policy.

Contact Mallwal

Phone: 0320-5900323
WhatsApp: 0320-5900323
Primary support: support@mallwal.com
General email: info@mallwal.com
Support: 24/7