Return & Refund Policy

Mallwal (Private) Limited assesses return, refund and exchange requests according to product condition, the seal and the circumstances of the claim. Normal opened-product or change-of-mind returns are not offered. An opened product is not automatically accepted for return.

Eligible damage, defect or incorrect-item claims require assessment. Warranty defects should follow the applicable official warranty/service process where relevant; see our Warranty Policy.

Products that have been used, damaged after delivery, altered, or are not in their original condition may not be eligible for return unless required by applicable law.

Visibly damaged parcels at delivery

If a parcel is visibly damaged at delivery, do not accept the damaged parcel. Refuse delivery where appropriate and contact Mallwal on the same day.

Keep and provide evidence where possible, such as photos or video, courier/delivery details and the condition of the packaging. Damage claims require reasonable evidence and assessment.

Return and cancellation enquiries

Contact Mallwal promptly with order details and supporting evidence for assessment and return instructions before sending a product back. For cancellation enquiries, contact our team with your order details.

Eligible approved returns in Pakistan are free of charge. Exchanges for eligible damaged, defective or incorrectly supplied products are accepted after assessment.

Exceptional product unavailability

If a confirmed/paid product becomes unavailable due to an exceptional supplier or market issue, Mallwal will contact the customer. An acceptable alternative or solution may be mutually agreed. A substitution will not be forced. If no acceptable replacement or solution is agreed, a full refund may be processed.

Approved refund processing

Approved refunds are generally processed within approximately 3–10 days. This estimate refers to Mallwal’s refund processing; applicable bank/payment processing timelines remain separate.

Approved refunds will be processed according to the original payment method and applicable bank/payment processing timelines.

For installment or credit-card orders, any refund or reversal is subject to the relevant bank/payment gateway process and timelines.

Contact Mallwal

Phone: 0320-5900323
WhatsApp: 0320-5900323
Primary support: support@mallwal.com
General email: info@mallwal.com
Support: 24/7