Available on Order is a sourcing step, not an immediate-stock promise. Before buying a phone, confirm the exact model and variant, whether it can be dispatched or must be sourced, and the full selling total. This guide explains what happens when your preferred phone or colour is missing from Mallwal’s published listings.
Reviewed 3 October 2026. Mallwal is operated by Mallwal (Private) Limited in Sialkot and accepts online orders with free delivery across Pakistan.
Read the availability for your selected variant
A model can have several RAM, storage and colour options. Confirm the availability of the option you intend to buy rather than relying on the model name or a search result. Open the current phone shop and read the exact product page before choosing an installment tenure.
What Available on Order means
When a product is marked Available on Order, Mallwal may need to source it before dispatch. Ask Mallwal to confirm dealer availability and expected dispatch timing before ordering. A product page, a phone request or a conversation about sourcing does not by itself guarantee immediate dispatch.
Online delivery is free across Pakistan, but free delivery does not mean every item is ready to ship. Review the delivery policy and get clarification if a dispatch or delivery estimate is unclear.
How to request a missing phone
- Open Request a Phone — Product on Demand.
- Enter the exact model, physical RAM, storage and preferred colour.
- Add your name, reachable phone/WhatsApp number and city. Answer the required credit-card Yes/No question; if Yes, you can optionally name the issuing bank.
- Prepare the message and review the details before choosing to send it through WhatsApp.
- Wait for confirmation of the dealer, exact variant, images, warranty arrangement and selling total.
- When a verified product is ready, use the normal Mallwal checkout and the payment option available for that order.
The request is an enquiry. It does not take payment, reserve stock or promise that the model will be available. Keep card numbers, CVV, PIN, OTP, card expiry, bank passwords, payment credentials and CNIC images out of the request form. Any later payment belongs in the verified checkout, and local document requirements should be handled through the agreed Sialkot eligibility process.
What to confirm before you pay
- The model, physical RAM, storage and colour match your request.
- The Pakistan variant, PTA status and warranty arrangement are clear.
- Images describe the actual model and variant.
- The displayed full selling total, selected tenure and payable monthly installment are understood.
- The availability, dispatch estimate and delivery address are confirmed.
Read the warranty policy and return and refund policy. Warranty coverage varies by product and arrangement; confirm the wording for your selected phone.
Payment eligibility still applies
Any supported Pakistani bank credit card is accepted, subject to card eligibility, available limit and transaction approval. Mallwal offers a 0% Markup Islamic Installment Plan; Bank Alfalah is one available installment option. Manual physical installments are limited to Sialkot and involve eligibility checks, potentially including CNIC, cheques or a guarantor. A successful sourcing check does not guarantee approval of a payment plan.
The displayed Mallwal total is the final selling total for the selected product and installment plan. The selected plan carries 0% markup with no hidden, bank, processing or additional service charges. The monthly installment shown is the amount payable per month. Terms and eligibility apply to the selected plan. Use the 0% markup and final-total guide and the buying checklist before checkout.
Frequently asked questions
Does submitting a phone request place an order?
No. It prepares an enquiry for an availability and pricing check. A purchase requires a verified listing and the normal checkout process.
Can I assume that another colour has the same stock?
No. Confirm the exact colour and RAM/storage option. Availability can differ within the same model.
Where do I ask about a sourcing delay?
Contact Mallwal with the model or order reference. Do not submit payment or sensitive documents through the phone request form.